Thank you for shopping with SENSEWORLDMUSIC. We aim to ensure a satisfying experience with our services and products. However, if you are not entirely satisfied, we are here to assist.

Eligibility for Refunds

An item must be unused and in the same condition that you received it.
The item must be in its original packaging.
A receipt or proof of purchase is required.

Non-refundable Items

Certain types of services, such as downloadable software products and personalized items, may not be eligible for a refund.

Returning an Item

To return an item, please initiate the process by contacting us at: [email protected]. Include your order number and details of your request.

Refunds

Once your return is received and inspected, we will notify you of the acceptance or rejection of your refund. Approved refunds will be processed and credited to your original method of payment within a certain number of days.

Exchanges

If you wish to exchange an item, please begin by sending us an email at [email protected]. Exchanges are subject to availability.

Contact Us

If you have any questions about our refund policy, please contact us by email at: [email protected]